The people behind Cresyn aren't theorists. They built the networks you need.
Between them, Brian Shore and Kevin Parrett have spent more than 50 years inside the US customer experience technology industry — not as observers, but as the people vendors, resellers, and partners actually called. Their relationships aren't contacts in a CRM. They are trust built over decades of doing the work.
When you partner with Cresyn, you're not hiring a firm. You're getting Brian and Kevin.
Brian Shore
Co-Founder | Strategist. Market Builder.
Brian Shore
Co-Founder | Strategist. Market Builder.
Brian Shore spent more than 15 years as CEO of Eleveo, a workforce optimization platform founded in Europe that needed to crack the US market. Brian led that effort — navigating the unique hurdles foreign technology companies face when entering the US, building the channel relationships required to compete, and scaling the business into a global platform serving more than 2,000 organizations, 350+ partners, across 93 countries. That growth required building real trust with US resellers and partners, and maintaining a relentless focus on customer success — reflected in a sustained 90+ Net Promoter Score year after year.
In January 2026, Brian transitioned to Strategic Advisor to the Board at Eleveo — a designed transition that reflects the value of what he built and the confidence the board placed in his judgment. He knows what it takes to sell software in the US market from both sides of the table: as the vendor trying to grow and as the operator managing a channel.
Brian also maintains active relationships with venture capital and private equity firms — including [firm names TBD] — with focused interest in international technology companies entering the US market. For vendors who qualify, these connections can open doors that a go-to-market effort alone cannot.
- CEO of Eleveo for 15+ years — 2,000+ customer organizations, 350+ partners, 93 countries
- Scaled a global channel while sustaining a 90+ NPS year over year
- Deep expertise in workforce optimization, contact center software, and channel development
- Transitioned to Strategic Advisor to the Board at Eleveo, January 2026
- Active relationships with VC and PE firms investing in international technology entering the US market
Brian lives in Brentwood, Tennessee. [Brian — add personal details here before launch]
Kevin Parrett
Co-Founder | Operator. Builder. Channel Architect.
As Vice President of Strategic Initiatives at Presidio, Kevin built the contact center business unit and grew it to become Cisco's largest contact center reseller. It is recognized as one of the best contact center practices in the world today. That required years of cultivating relationships with the resellers, engineers, and technology leaders who shape how contact center technology gets bought and deployed across the US market. Those relationships endure today.
Kevin went on to serve as COO at Cloverhound, where his mandate expanded well beyond operations. He rebuilt the company's financial infrastructure from the ground up, led the acquisition and integration of Altus (including Free Trade Zone status in Costa Rica), built SOC 2 controls, and oversaw contact center and AI implementations across numerous vendors. He also helped establish over 50 partnerships with VARs, MSPs, and system integrators — building the channel foundation that enables the company's growth today.
Kevin is also a Limited Partner in the FanFUND with DeepWork Capital. At Cresyn, he brings his operational discipline and deep channel relationships to bear for every vendor Cresyn represents — he knows which resellers to call, how to structure partnerships that hold, and how to build the systems that make a market entry stick.
- Built Presidio's contact center practice into Cisco's largest contact center reseller
- COO and de facto CFO at Cloverhound — restored financial integrity and built scalable operational infrastructure
- Led acquisition and integration of Altus (Costa Rica), including Free Trade Zone status
- Oversaw implementations across Cisco, Genesys, Five9, Amazon, Twilio, Google Dialogflow, Webex AI, and Amazon Lex
- Built SOC 2 controls, automated workflows, and partner onboarding systems
- Limited Partner, FanFUND — DeepWork Capital
Kevin and his wife, Jennifer, a transformation leader at Presidio, call Saint Johns, Florida, home. They are the proud parents of two engineers: Sarah, a Biomedical Engineer dedicated to life-changing medical innovation, and Christopher, a Contact Center Engineer pushing the boundaries of AI and automation. In the Parrett household, dinner table conversations almost always find their way back to technology and innovation.
Kevin Parrett
Co-Founder | Operator. Builder. Channel Architect.
When we make an introduction, our names are on it.
Cresyn is selective because it has to be. Our resellers take our calls because they trust us — and we don't intend to spend that trust carelessly. Brian and Kevin are active participants in every vendor relationship we take on. When we recommend a partner, our reputation is at stake. That accountability is what makes the relationships worth something.